Refund & Cancellation Policy
Last updated April 11, 2026
Overview
Thank you for subscribing to MyTappyPlace. This Refund Policy outlines the terms under which refunds may be issued for our subscription services.
Free Trial Period
All new subscribers receive a free trial period before any charges are applied. You may cancel your subscription at any time during the trial period without being charged. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription (monthly or yearly, depending on the plan you selected) and your chosen payment method will be charged accordingly.
Subscription Plans
Our Services are available on a monthly or yearly recurring subscription basis. When you subscribe, you authorise us to charge your payment method on a recurring basis (monthly or annually, depending on your chosen plan) until you cancel.
Cancellation
You may cancel your subscription at any time through the App. Upon cancellation:
- Your subscription will remain active until the end of your current billing period (month or year).
- You will not be charged for any subsequent billing periods.
- You will continue to have access to paid features until your current billing period expires.
- No partial refunds will be issued for the remaining days of a billing period after cancellation, regardless of whether you are on a monthly or yearly plan.
Refund Eligibility
We may issue a refund at our discretion in the following circumstances:
- Duplicate charges: If you were charged more than once for the same billing period due to a technical error.
- Service unavailability: If the Services were materially unavailable or non-functional for a significant portion of your billing period due to an issue on our end.
- Unauthorised charges: If a charge was made without your authorisation (subject to verification).
- Yearly plan — cooling-off period: If you are on a yearly subscription, you may request a full refund within 14 days of your initial yearly payment, provided you have not extensively used the Services during that period.
Refunds Will Not Be Issued For
- Change of mind after the free trial has ended and a billing cycle has commenced (except during the yearly plan cooling-off period described above).
- Failure to cancel before the end of a free trial period.
- Dissatisfaction with the content or results of EFT tapping sessions (individual results may vary).
- Temporary service interruptions due to scheduled maintenance or updates.
- Partial billing periods remaining on either a monthly or yearly plan after cancellation.
How to Request a Refund
To request a refund, please contact us at susana@mytappyplace.co.uk within 14 days of the charge in question. Please include your registered email address, the date of the charge, and your subscription plan type (monthly or yearly). We will review your request and respond within 7 working days.
Refund Method
Approved refunds will be processed to the original payment method used for the purchase. Please allow up to 10 working days for the refund to appear on your statement.
Switching Plans
If you switch between monthly and yearly plans:
- Switching from monthly to yearly will take effect at the end of your current monthly billing period.
- Switching from yearly to monthly will take effect at the end of your current yearly billing period.
- No refunds will be issued for the unused portion of a billing period when switching plans.
Corporate & Organisational Subscriptions
Refund terms for corporate packages and organisational subscriptions may differ and will be outlined in the relevant agreement. Please contact us directly for details.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. The updated version will be indicated by the 'Last updated' date at the top of this page.
Contact Us
If you have any questions about this Refund Policy, please contact us at susana@mytappyplace.co.uk or by post at:
MyTappyPlace Ltd
22 Littlehampton Road
Worthing, West Sussex BN13 1QH
United Kingdom